TERMS:
Your
credit card is charged when we ship your order. It is not charged
before we ship. Prices on our web site only apply to items that
are
purchased
on line. Prices on our web site do not apply to phone orders
or mail orders. Shipping charges apply to the continental United
States. Free shipping applies to any address in the continental United
States that can be served by UPS or FedEx ground service. Contact
us for shipping charges to PO Boxes, APO and FPO addresses, Alaska and
Hawaii addresses, locations outside the United States and air shipment
options.
YOUR PERSONAL INFORMATION:
Your personal information is not sold, bartered or exchanged with
any other party or organization. Period! We respect your right to
privacy.
PRODUCTION TIME and SHIPPING TIME:
Many
backgrounds are available for immediate shipment. If we must paint
it,
shipping times can vary from two working days to ten working days.
Please tell us if you must have your order by a specific
date. We
will try to accommodate your needs.
Rush service is available for an additional cost. Contact us about rush
service.
Most props and accessories are available for immediate shipment.
DAMAGED GOODS:
Inspect
your packages immediately. Complaints of damaged goods should be
reported to the carrier immediately upon delivery. If package appears
damaged, make notice of this on the bill of lading or the carrier
may
not be willing to compensate you later. Studio Dynamics is not
responsible for loss or damage caused by the carrier.
QUALITY CONTROL:
Our
backgrounds should not be compared with many on the market which are
quickly mass-produced. The finest grade fabric and most expensive
paint is used with rigid quality control on all procedures. Our
backdrops are handmade and subtle variations will exist. Each
background can be customized to your exact specification, if
desired.
Each backdrop is a true work of art, individually hand-crafted.
EXCHANGES
AND RETURNS:
Any claims for adjustments must be made within 14 days of the receipt
of your order.
**
A word about color and backdrops: Not all monitors reproduce colors
accurately. Your lighting, lab and printing will affect the color
of
the backdrop in your images.
If
your backdrop needs to be modified because it may be too light or too
dark due to the way you light it, we will provide the rework at no cost
to you as long as the you notify us within 14 days. The freight charges
for this are the responsibility of the customer.
A
return authorization number is required before returning any
merchandise. You must call our office for authorization. Anything
that
is accepted for an exchange or refund must be in its original
condition. Restocking charges of up to 20% may apply. There are no
refunds, exchanges or returns allowed on custom orders. Freight charges
are not refundable.